We offer a 100% no-quibble satisfaction guarantee that if you’re in any way unhappy with the products you purchase from Blue Star Treats; we will give you a full refund – including postage costs, or an exchange, provided that you return them in their original condition and packaging. We reserve the right to refuse returns where the product is not in its original packaging or condition.
These conditions do not affect your statutory rights.
UK returns must be received by Blue Star Treats within 14 days of receiving your order.
To return your goods, please email us at firstname.lastname@example.org to advise us and to receive a returns reference number.
Any refund that you are entitled to will be credited back to the card used to pay for the original order. We will let you know as soon as the refund has been processed.
Likewise, should you be requesting an exchange for goods of a higher value to your original order, any difference due will be charged to the card used to pay for the original order?
Return of faulty goods If you believe the goods we have supplied to you are faulty; please email us at email@example.com describing the problem so that we may seek a suitable resolution.
Please quote your order number on all correspondence with us.
Returning gifts If you’ve received a product as a gift from someone else, you can still return it as per the above guidelines. Any refund will be made to the original purchaser’s credit or debit card – and will not be made to the gift recipient
You may cancel any order made on this website by notifying us in writing to: firstname.lastname@example.org within 7-days of receiving your purchase. You will receive an email authorizing the return. Provided the goods arrive in their original condition, a full refund will be made to the payment card used when placing your order, an Email will be sent to you to advise the refund has been processed.
All returns postage will need to be paid for by the customer
If you notify us of your request to cancel your order before your goods are dispatched, the order will be cancelled and payment refunded to your card immediately.